Shop Policies


Welcome to Mickey and Mandy, where magical things can happen and it all starts with a wish (or an order)!

Payment is due at time of order. For any custom orders, payment is required upfront, after the product has been discussed and you have given your approval.

Our current turnaround time is three to four weeks. You will be notified when your order ships. However, if you need an item in less than four weeks, please contact us BEFORE ordering and we will try to make your dream a reality.

All orders are shipped to the address that is on file with the order. We are not liable for packages that are shipped to the wrong address. If package is returned to us because of an error on our part, we will reship for free but if a package is returned to me due to an incorrect address being given, it is at the cost of customer to reship.

All items ship via USPS First Class Mail, which typically takes 3-5 days. Priority Mail is available upon request. USPS CANNOT guarantee delivery of a package unless it is shipped Express. Please ask for an Express shipping rate. 

Once we have printed your shipping label and a tracking number has been issued, your order is dropped off at the post office. We completely understand how frustrating delayed or lost mail can be but once the item is with the post office we are no longer involved. If your item is marked delivered but you have not received it neither the USPS or we can issue any sort of refund. To avoid this please contact us PRIOR to purchasing to have insurance added to your item.

All of our items are handmade so while the pictures are the best representation of our items, please keep in mind that there will be minor variations (i.e. character placement on an item). If you’d like a specific character to be featured be sure to contact us before ordering. 

We do not accept cancellations and if there is an error on our part, we will offer a refund if a photo can be provided of the error within 24 hours of the order’s delivery and will also cover additional shipping costs. Exchanges can be made within 48 hours of receiving an order but the customer is responsible for all additional shipping costs.

If we are notified after this time frame we will be unable to make any corrections.

By purchasing one of our items, you are agreeing to these policies.

Mickey and Mandy is in no way affiliated with the Walt Disney Company and is not intending to copy in anyway. We just want to provide everyday magic in items such as pocket tees, bags, fanny packs and coffee cozies.